D2B Solutions Sdn Bhd Company Registration No.: 201901015366 (1324694-W)
Last Updated: 14 October 2026
D2B Solutions Sdn Bhd (“D2B”, “we”, “us” or “our”), having its registered office at No. 79A, Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia, respects your privacy and is committed to protecting personal data entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data in connection with our website, business enquiries, customer relationships and services.
We are committed to complying with the Personal Data Protection Act 2010 (“PDPA”), as amended, and other applicable Malaysian laws and regulations.
Depending on your interactions with D2B, we may collect the following information:
• Full name and contact details, including telephone number and email address.
• Company name, job title and business contact information.
• Enquiry details, quotation requests and service requirements.
• Correspondence through our website, email, telephone or WhatsApp.
• Billing, payment and transaction information.
• Personal data contained in documents provided to us for contracted services.
• Technical information collected through our website, where applicable, including IP addresses, browser information and cookies.
We may also process sensitive personal data where necessary for an authorised service and where permitted under applicable law.
D2B may collect and process personal data for the following purposes:
• Responding to enquiries and quotation requests.
• Providing, managing and delivering our services.
• Communicating with customers, prospective customers and business partners.
• Preparing quotations, agreements, invoices and related business documentation.
• Managing customer relationships and service support.
• Performing document scanning, digitization, data entry, business process outsourcing, AI document processing, document management and records management services.
• Maintaining operational records and improving service quality.
• Fulfilling contractual, accounting, regulatory and legal obligations.
• Protecting the security and integrity of our systems and business operations.
We will not use personal data for unrelated purposes without an appropriate legal basis or any consent required under applicable law.
As a document solutions and business process outsourcing provider, D2B may receive and process documents containing personal, confidential or sensitive information belonging to our corporate clients or their customers, employees and other individuals.
Such information will be processed in accordance with the relevant service agreement, authorised instructions and applicable laws.
D2B will implement appropriate organisational and technical safeguards to protect information entrusted to us.
Where D2B processes personal data solely on behalf of a corporate client, that client may remain responsible for determining the purposes of processing and handling applicable data subject requests. D2B will provide reasonable assistance in accordance with contractual obligations and applicable law.
D2B does not sell personal data to third parties.
Where necessary, personal data may be disclosed to:
• Authorised employees and personnel who require access to perform their duties.
• Service providers, contractors and technology partners engaged to support our operations or services.
• Professional advisers, including auditors, accountants and legal advisers.
• Government authorities, regulators or law enforcement agencies where required or permitted by law.
• Other parties authorised by the relevant individual or client.
We will take reasonable steps to ensure that third parties receiving personal data are subject to appropriate confidentiality and data protection obligations.
D2B recognises the importance of maintaining the confidentiality, integrity and availability of personal data.
We implement appropriate administrative, physical and technical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Access to personal data is restricted to authorised personnel according to operational requirements.
While we take reasonable precautions to protect personal data, no electronic transmission or storage system can be guaranteed to be completely secure.
D2B retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, satisfy contractual obligations or comply with applicable legal and regulatory requirements.
Personal data that is no longer required will be securely deleted, destroyed or anonymised, as appropriate and subject to applicable retention requirements.
For documents processed on behalf of clients, retention, return and disposal arrangements will be governed by the applicable service agreement and authorised client instructions.
Where necessary for legitimate business or service purposes, personal data may be transferred to or processed by service providers or systems located outside Malaysia.
Any such transfer will be subject to applicable Malaysian data protection requirements and appropriate safeguards.
Our website may use cookies or similar technologies to support website functionality, security, performance and visitor experience.
Where analytics or other third-party technologies are used, information may be collected in accordance with their respective privacy practices.
Visitors may manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
Where legally required, we will obtain the appropriate consent for the use of relevant cookies or tracking technologies.
D2B may communicate with customers and prospective customers regarding our services, business updates or relevant offerings where permitted by applicable law.
We do not sell personal data for third-party marketing purposes.
Individuals may request to stop receiving promotional communications by contacting us using the details provided below.
Subject to the PDPA and other applicable laws, individuals may have rights to:
• Request access to their personal data.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent where processing is based on consent, subject to applicable restrictions.
• Request that certain processing cease where permitted by law.
• Exercise other applicable rights under Malaysian data protection law.
Requests may be submitted using the contact information below.
We may require reasonable identity verification before responding to a request.
Where personal data is processed on behalf of a corporate client, we may refer the request to the relevant client where appropriate.
When you submit an enquiry, quotation request or other form through our website, D2B may collect the information you provide for the purpose of responding to your request and providing relevant business information.
Submission of information through our website is voluntary. However, certain information may be necessary for us to respond effectively.
Please avoid submitting sensitive or confidential documents through general enquiry forms unless specifically requested and an appropriate submission arrangement has been established.
D2B reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, services or applicable legal requirements.
Any updates will be published on our website together with the revised effective date.
For questions regarding this Privacy Policy, or requests concerning your personal data, please contact:
D2B Solutions Sdn Bhd
Company Registration No.: 201901015366 (1324694-W)
Address: Suite 607, Level 6, Block C,
Kelana Square, Jalan SS 7/26. 47301 Petaling Jaya, Selangor, Malaysia.
Telephone: +6016-2265083
Email: info@d2bsolutions.com.my
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Website: www.d2bsolutions.com.my
This Privacy Policy should be read together with any applicable contractual confidentiality, data processing or service-specific agreements between D2B and its clients.